FAQ

We specialize in Judaica products, including ritual items, decorative pieces, gifts, and Israeli-themed products. Our catalog includes both handmade items and industrially produced products.

Some of our products are handmade, while others are produced using industrial manufacturing. Product descriptions specify the nature of each item when relevant.

Because some items are handmade or made from natural materials such as wood, stones, or decorative elements, slight variations in color, texture, or design may occur. These variations are normal and part of the product’s uniqueness.

Israel Direct is an Israel-based business, registered and operating in Israel.

Yes. We ship worldwide according to Israel Post limitations and regulations.

Delivery times are estimates only. Actual delivery may vary due to customs processing, local postal services, or factors beyond our control.

Yes. A tracking number will be provided once your order has been shipped, when available through the selected shipping method.

Customs duties, import taxes, and any additional charges imposed by the destination country are the responsibility of the buyer.

All prices on our website are listed in U.S. Dollars (USD).

We accept secure online payments through the payment methods available at checkout.

Yes. Returns are accepted within 7 days of receiving the product.

Returned items must be unused, in their original condition, and properly packaged.

Return shipping costs are the responsibility of the buyer.

Once the returned item is received and inspected, a refund for the product price will be issued. Original shipping costs are non-refundable.

If your item arrives damaged, please contact us as soon as possible with clear photos of the item and packaging.

We are experienced sellers with over 25 years of activity on major international marketplaces, including Amazon and Etsy and Ebay.

You can contact us by email at israeldirect@gmail.com for any questions regarding orders, shipping, or products.